A customer [a consumer who is a natural person or a sole proprietor (provided that the purchase is not related to his business)] who has concluded a remote agreement may withdraw from it in writing without giving any reason within 14 days from the date of delivery of the goods. The statement of withdrawal from the contract should be sent to the address of the bejca-bartek.pl store:

FHP BARTEK Dorota Bartusz (manufacturing plant)

84A Hetmańska Street

60-219 Poznan

The store bejca-bartek.pl allows you to submit a statement also electronically to the e-mail address: sklep@bejca-bartek.pl

Store bejca-bartek.pl provides a model withdrawal from the contract available below:


The 14-day period shall be counted from the date of issue of the item, understood as taking possession of the item by the consumer or a third party other than the carrier indicated by the consumer.

The right of withdrawal from a contract concluded off-premises or at a distance does not apply to the consumer with respect to contracts:

for the provision of services, where the entrepreneur has performed the service in full with the express consent of the consumer, who has been informed before the provision of the service, that after the performance by the entrepreneur will lose the right to withdraw from the contract;

in which the subject of the provision is a non-refabricated item, produced to the consumer's specifications or serving to meet his individualized needs;

in which the subject of the provision is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;

concluded through a public auction;

for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the entrepreneur has informed him of the loss of the right to withdraw from the contract.

The customer shall be liable for any diminution in the value of the item resulting from the use of the item beyond what is necessary to ascertain the nature, characteristics and functioning of the item.

The goods must be sent back immediately after the declaration of withdrawal from the contract, no later than within 14 days.

The cost of direct return (return) of the goods to the Seller in connection with the withdrawal from the contract without stating a reason within 14 days from the date of issue of the item shall be borne by the Customer.

If the Customer has chosen a method of delivery of the item other than the cheapest ordinary method of delivery offered by the trader, the trader is not obliged to reimburse the consumer for the additional costs incurred by him.

The right to withdraw from the contract applies only to Customers purchasing products through a distance contract, as defined in Article 2(1) of the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014, item 827).

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